kuy9's Privacy Policy
The security of your personal information is our highest priority — this policy explains how we manage your data.
Introduction & Scope
kuy9 (referred to hereinafter as "we", "our", or "the platform") provides a safe and reliable online gaming environment for players in Bangladesh. This privacy policy describes what personal information we collect when you use our website kuy9.lat, how we use it, who we share it with, and how we keep it secure.
By creating an account on our platform or using our services, you are considered to have consented to the terms of this privacy policy. If you have any questions or concerns after reading this policy, please contact our support team.
This policy applies only to kuy9's own website and services. We have no control over third-party websites or services and are not responsible for their privacy policies.
What Information We Collect
kuy9 collects various categories of information in order to provide proper service. These are described in detail below.
2.1 Information You Provide Directly
The information you provide directly when registering an account and using the platform includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (where identity verification is required)
- Preferred language and currency (Bangladeshi Taka / ৳)
- Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers
2.2 Automatically Collected Information
When you use the kuy9 platform, our system automatically collects certain technical information:
- IP address and device identifier
- Browser type and operating system information
- Session logs — login time, duration, and activity
- Information obtained from cookies and similar tracking technologies
- Page visit history and navigation patterns
2.3 Transaction-Related Information
To ensure the security of financial transactions and maintain accurate records, we collect:
- Deposit and withdrawal amounts and timestamps
- Payment method type
- Transaction reference numbers
- Gaming activity history and betting records
Purpose of Information Use
kuy9 uses collected information only for legitimate and necessary purposes. We process your information for the following reasons:
3.1 Service Operations
- To activate and manage your account
- To process deposits and withdrawals (including bKash, Nagad, Rocket, Upay, and bank transfers)
- To apply bonuses and promotional offers
- To maintain gaming history and balance records
3.2 Security & Compliance
- To prevent fraud, money laundering, and unauthorized access
- To verify age (for users aged 21 and above only)
- To complete the identity verification process (KYC)
- To detect and investigate suspicious activity
3.3 Customer Support
- To respond to your queries via live chat and email
- To resolve account-related issues
- To analyze feedback with the aim of improving service quality
3.4 Communications
- To send important notifications related to your account or transactions
- To inform you of security alerts and service updates
- To notify you of relevant offers where you have given your consent
Information Sharing & Disclosure
kuy9 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers for payment processing, identity verification, and technology infrastructure management. These organizations may only use the information to carry out specific tasks and may not use it for any other purpose.
4.2 Legal Obligations
We may be required to disclose your information in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases, we will disclose only the information that is legally required.
4.3 Corporate Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such a situation, we will notify you in advance.
Important: Outside the cases mentioned above, kuy9 never discloses your personal information to third parties. We do not sell data to marketing companies.
Information Security Measures
To protect your information, kuy9 has implemented industry-standard technical and organizational measures:
5.1 Technical Security
- Data transmission is secured through SSL (Secure Sockets Layer) encryption
- Sensitive information is stored in an encrypted state
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems remain active
- Automatic alerts are triggered on suspicious login attempts
5.2 Organizational Security
- Only authorized personnel have access to sensitive information
- Staff receive regular data protection training
- A rapid response plan is in place for data breach incidents
Please keep in mind that complete security on the internet cannot be guaranteed. It is your responsibility to keep your password and account information confidential.
Data Retention Period
kuy9 retains your personal information only for as long as necessary. Retention periods are determined by considering the following factors:
- The period during which your account remains active
- Applicable legal and regulatory obligations
- The need to resolve disputes and enforce agreements
- Legal requirements for maintaining financial records
Even after an account is closed, some information may need to be retained for a specified period due to regulatory obligations.
Cookies & Tracking Technologies
kuy9's website uses cookies and similar technologies to enhance your browsing experience.
7.1 Types of Cookies
- Essential Cookies: Required for login sessions and core platform functionality
- Functional Cookies: Used to remember your preferences and settings
- Analytical Cookies: Analyze user behavior with the aim of improving services
You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may prevent you from using some features of the platform.
Your Rights & Choices
You have certain important rights over your personal information, which kuy9 respects:
8.1 Access
You have the right to request to view and receive a copy of the personal information we hold about you.
8.2 Correction
If any of your information is inaccurate or incomplete, you may request a correction. Most information can be updated by you directly within your account.
8.3 Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained to comply with legal obligations or to protect legitimate interests.
8.4 Opt Out of Marketing Communications
You may unsubscribe from promotional communications at any time. However, necessary notifications related to transactions and security will continue to be sent.
To exercise the above rights or for any privacy-related questions, please contact our support team. We provide assistance in Bengali and English, 24/7.
Protection of Minors
kuy9 strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.
We do not knowingly collect information from anyone under the age of 21. If we suspect that an account belongs to a minor, we will immediately suspend that account and delete the associated information.
Policy Changes
kuy9 may update this privacy policy when necessary. If significant changes are made to the policy, we will notify you via the email registered to your account or through a clear notice on the platform.
The updated policy will take effect from the date of publication. Continued use of the platform after any changes will be considered as your acceptance of the revised policy. The latest policy will always be available on this page.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.
We provide support in both Bengali and English. Your privacy is our priority.
For more information on responsible gaming, please visit our Responsible Gaming page. To learn the detailed terms of our service, please read our Terms & Conditions.